Member Comments About Quality First Successes

AAHSA Quality First has become much more than a quality assurance initiative for many members. Quality First is helping leaders transform aging services organizations to create a culture of quality improvement.

Here is some of what we've heard from AAHSA members:

• "Everyday we must justify our jobs and our existence to those we serve and to the public at large. AAHSA Quality First provides a distinctly advantageous avenue for doing so." – Morningside House, Bronx, NY
  


• "AAHSA Quality First helps us link quality improvement, accreditation and telling our story."
  


• "For more than 100 years, quality has been the first priority and tradition of our organization. We are proud to formalize our commitment to quality and to strengthen our relationship with AAHSA through the Quality First initiative." – A nursing home member
  


• "AAHSA Quality First is a single focus we can all support to provide confidence to the various stakeholders in senior living throughout the country." – ABHOW, Pleasanton, CA
  


• "AAHSA Quality First has improved our internal/external understanding of what we do." – RiverWoods, Exeter, NH
  


• "We were pleased to score high and this helped confirm that we are on the right track as we work with the community to offer the best choices and options to assist older adults in living life to the fullest." – A home and community-based services member about the AAHSA Quality First Self-Study
  


• "Signing the AAHSA Quality First Covenant creates a new level of awareness and commitment to our public responsibility and our purpose for acting as 'good stewards' of our community resources."
  


• "AAHSA Quality First established a baseline and set our future direction." –Presbyterian SeniorCare, Oakmont, PA
  


• "With AAHSA Quality First, my staff is now fully engaged and we are learning things about our own business and mission and purpose that cause us to identify many strengths to be proud of, and several areas needing improvement." – Manor Park, Midland, TX
  


• "AAHSA Quality First provides a framework for Continuous Quality Improvement."
  


• "Since signing the AAHSA Quality First Covenant, we are having more focused discussions with our board."
  


• "AAHSA Quality First fosters shared learning with other members."
  


• "Satisfaction surveys are a big boost to our campus quality efforts and have proven to be the thrust behind my hard push for a Quality First environment." – A continuing care retirement center
  


• "Staff awareness of Quality First results in more suggestions to our quality improvement committee."
  


• "Quality First augments our strategic planning, risk management and safety programs."
  


• “We want to earn public trust by showcasing our accomplishments to create a positive 'buzz' about the care and services within our nursing facility." – Eger Health Care and Rehabilitation Center, Staten Island, NY
  


• "We can dramatically improve our field by applying the principles of Quality First. By our commitment to excellence we can demonstrate that quality affordable housing is a real solution." – A housing member
  


• "More than ever, organizations that are dedicated to quality improvement, accountability and community stewardship need to assert the fundamental importance of these values. They are, indeed, part and parcel of our not-for-profit mission." – Isabella Geriatric Center, New York City
  


• "Before, we were meeting quality standards; with AAHSA Quality First, we are educating ourselves and others." – RiverWoods, Exeter, NH
  

If you have a story you would like to share, then please contact Maggie Flowers.