| AAHSA QF is Transforming the Field of Aging Services
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What change has your organization made because of Quality First?
Responses from 2006 AAHSA Member Value Survey
A sample of changes made by continuing care retirement communities includes:
- "Renewed focus on 'telling our story' while using our values as a base in the community."
- "Tracking resident outcomes by reviewing results on various aspects of daily living in our community."
- "We have implemented initiatives that we would not have otherwise undertaken due to areas identified by residents as needing strengthening."
- "Implemented resident and staff satisfaction surveys."
- "We have spent several million dollars upgrading our plant and equipment."
A sample of changes made by independent living communities includes:
- "We adopted a health program offered as a pilot program from the state."
- "We communicate more with residents, families and staff about what we are doing with quality."
A sample of changes made by nursing homes includes:
- "Changing our physical plant to a more home-like setting."
- "Year-round Leadership Training and Team-Building Exercises to secure a culture change to resident-centered care."
A sample of changes made by senior housing facilities includes:
- "Increased staff awareness to do things in a manner which gives the best service to our low-income residents."
- "We increased our focus on customer service and risk management."
- "Initiated a focus on person-centered care and a cultural transformation from a medical model."
- "A Board that has been better engaged; staff that has stepped up their commitment; and residents that have benefited from both."
Last Updated : 6/6/2008 3:15:09 PM
