The Aging Services Providers' Checklist for AAHSA Quality First is a set of characteristics of the ideal quality aging-services organization. Each AAHSA Quality First Guideline offers additional information on the attributes of one of these quality characteristics.

2. Governance and Accountability

	2.3.We have adopted policies and implemented practices to ensure that our board of trustees/directors operates in a manner consistent with its legal and ethical obligations and advances the organization’s strategic interests.
		2.3e.Our board members sign conflict of interest and ethical code of conduct declarations to avoid even the appearance of impropriet

3. Leading-Edge Care and Services

	3.4 We engage in partnerships and collaborations with others (including fellow providers, researchers, consumer groups, associations, universities, etc.) to develop and study new service/care models and practices, including technology-based services, to improve the quality of aging services and care.
	3.5 Our integrated strategic plan includes a component about using technologies to improve care and services.
		3.5.a. This section of our plan shows how technology can improve services to our residents or clients.

4. Community Involvement

4.1. We welcome and actively support volunteer involvement in our organization.

5. Continuous Quality Improvement

	5.1.We go beyond ensuring that minimum standards are met to focus on how we can continually do better:
		5.1.a. We regularly collect and analyze data, including consumer and employee satisfaction findings, to evaluate the quality of our services and identify opportunities and methods for improvement.

7. Consumer Friendly Information

	7.1. We compile and distribute an up-to-date and understandable explanation of our organization's mission, services, amenities, management structure and policies, along with emergency and non-emergency contact information.
	7.2. We make available, in writing and verbally, an up-to-date and understandable explanation of the rates we charge and what those rates do and do not include.
	7.7. Our organization has a Web site (or is part of our parent organization’s Web site).

9. Research Findings and Education

	9.2. We implement current and applicable evidence-based practices and approaches.
	9.3. We engage in partnerships and collaborations with others (including fellow aging-services providers, researchers, consumer groups, associations, etc.) to develop and study new service/care models and practices, including technology-based practices, and we disseminate these findings to interested parties.

10. Public Trust and Consumer Confidence

10.1.We have a strategy to “tell our story” about our organization’s quality of care/services and quality of life to the media, the public at large, our residents and clients, board, our elected representatives, AAHSA and our state association on an ongoing basis.