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Quality First

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QualityFirst
The truth of the matter is that scary economic times can be a time of growth. Significant change in organizations and individuals only occurs in the presence of desperation or inspiration. In the rare occasions when both are present - economic hardship and enlightened leadership – remarkable things can be achieved.

- Steve Proctor, president and CEO of Presbyterian Senior Living

Read more of his thoughts on delivering quality in difficult times.


Quality First is a philosophy of quality and a framework for earning public trust in aging services. It is a renewal of our commitment to help older adults and their loved ones live their lives to their fullest potential. Click here to learn more about Quality First.

Quick Links:
Use the Step by Step Guide to get started on your Quality First journey. There you will find suggest steps and links to all of the assessment tools for Quality First.

The Aging Services Providers' Checklist for AAHSA Quality First and the AAHSA Quality First Guidelines offer information on the characteristics of the ideal quality aging-services organization.

Looking for more information on a specific topic? Then check out the Resources page.

Questions or Comments?
Contact: Maggie Flowers, Quality First services manager at (202) 508-9421.
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