ServiceTrac, LLC

Profile

When you say satisfaction…what do you mean?

ServiceTrac is recognized as the Senior Living industry's leader in providing state-of-the-art systems, resources and tools. For more than 15 years we have been on the forefront of the Senior Living industry helping residents, family members and employees fall in love with you.

Satisfaction means something different to everyone and there is no way to find what it means unless you ask the right questions and then implement an action plan to improve. With our Expectation-Based Satisfaction Surveys, ValueMatch™ Sales & Customer Service Training, Mystery Shopping Services, ValueMax™ Management System you'll have all of the tools you need to assess your situation and design and implement an action-based plan. You won't just say Quality First you will LIVE it!

ServiceTrac has taken one step forward and integrated Quality First into every step of the process. We don't offer canned answers or unproven tools and techniques. We help you create intimacy with every customer contact. Our unique, people-centered approach, paired with our custom technology has made the ServiceTrac solution the benchmark for the entire Senior Living industry. We provide a premier suite of products and services to help you manage the customer experience, and really help you understand the needs and desires of your customers.

We ARE the experts in the industry!

Services for AAHSA Members

All members of AAHSA receive reduced pricing for all services. ServiceTrac provides a variety of products and services that can be customized to meet your needs.

• Resident, Family Member and Employee Satisfaction Surveys (with online reports)
• Mystery Shopping - Telephone, In-person and Video (audio recordings available online)
• Sales Training and Customer Service Training
• Sales Training Boot Camps/Advanced Sales Management Training
• Sales and Marketing Audits/Lead Lost Studies
• Email Surveys
• Keynote Speaking
• Resident/Employee Focus Groups

Contact Information

Peli Fotu (800) 951-6606 ext. 202 E-mail: sfotu@servicetrac.com

9188 E. San Salvador Drive Suite 205 Scottsdale, AZ 85258

Website

Find out more about ServiceTrac at www.servicetrac.com